The Postnatal Support Hub
Effective Date: 29/5/2026
The Postnatal Support Hub (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, purchase digital products, book coaching sessions, or otherwise interact with our services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
1. WHO WE ARE
The Postnatal Support Hub provides educational postnatal support, downloadable resources, and one-to-one coaching services for women and families during the postnatal period.
For the purposes of data protection law, The Postnatal Support Hub is the “data controller” of your personal information.
Contact details:
The Postnatal Support Hub
Email: [Insert Email Address]
Website: [Insert Website Address]
2. INFORMATION WE COLLECT
We may collect and process the following personal information:
Information You Provide Directly
- Name
- Email address
- Phone number
- Billing address
- Payment details (processed securely via third-party providers)
- Information shared during coaching sessions
- Messages or enquiries sent to us
-
Information Collected Automatically
When you use our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
3. HOW WE USE YOUR INFORMATION
We may use your personal information to:
- Provide digital products and coaching services;
- Process payments and bookings;
- Respond to enquiries and customer support requests;
- Send service-related communications;
- Improve our website and services;
- Maintain records for legal and accounting purposes;
- Send marketing communications where consent has been provided.
We only process your information where we have a lawful basis to do so under UK GDPR.
4. HEALTH AND SENSITIVE INFORMATION
During coaching sessions, you may voluntarily share personal or health-related information regarding yourself, your baby, or your family.
Any sensitive information shared will be treated confidentially and only used for the purpose of providing support services.
We do not provide medical diagnosis or treatment.
5. PAYMENT INFORMATION
Payments are processed securely through trusted third-party payment providers.
We do not store full payment card details on our systems.
6. MARKETING COMMUNICATIONS
If you opt in to receive marketing emails, we may send:
- Newsletters;
- Updates;
- Offers;
- New resources or services.
You can unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.
7. SHARING YOUR INFORMATION
We do not sell your personal information.
We may share information with trusted third parties where necessary, including:
- Payment processors;
- Website hosting providers;
- Email marketing platforms;
- Professional advisers or legal authorities where required by law.
All third parties are required to handle your information securely and lawfully.
8. DATA RETENTION
We retain personal information only for as long as necessary to:
- Provide services;
- Meet legal, tax, and accounting obligations;
- Resolve disputes;
- Enforce agreements.
When information is no longer required, it will be securely deleted or anonymised.
9. YOUR DATA PROTECTION RIGHTS
Under UK GDPR, you have rights including:
- The right to access your personal information;
- The right to correct inaccurate information;
- The right to request deletion of your data;
- The right to restrict processing;
- The right to object to processing;
- The right to data portability;
- The right to withdraw consent at any time.
To exercise your rights, please contact us using the details above.
10. COOKIES
Our website may use cookies and similar technologies to:
- Improve website functionality;
- Analyse website traffic;
- Enhance user experience.
You can control cookies through your browser settings.
11. DATA SECURITY
We take appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access;
- Loss;
- Misuse;
- Disclosure;
- Alteration.
However, no online transmission or storage system can be guaranteed completely secure.
12. CHILDREN’S PRIVACY
Our services are intended for adults aged 18 and over.
We do not knowingly collect personal information directly from children.
13. THIRD-PARTY LINKS
Our website or resources may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Any updates will be posted on our website with the revised effective date.
15. COMPLAINTS
If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve your concerns.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
16. CONTACT US
The Postnatal Support Hub
Email: [email protected]
For any questions regarding this Privacy Policy or your personal information, please contact us directly.